Delivering better customer service remains a key focus for businesses which is why Oracle InQuira’s integrated knowledge management system is an ideal tool to help brands deliver the right answers to questions when their customers need it.
Brands need to be able to provide a top quality experience across its’ channels but they also need to differentiate the experiences for online and in the contact centre. To achieve full customer satisfaction, brands must provide relevant answers to customer questions in a timely manner. Oracle InQuira’s customer experience achieves this with a scalable knowledge management platform.
Oracle and InQuira created the most comprehensive customer experience with advanced knowledge management and Oracle solutions for CRM to provide relevant solutions to customer problems in a fast, accurate and consistent method across an omni-channel approach.
The system facilitates responsive discussion and resolution through a combination of social tools. It personalises each customer experience in real-time and with the integrated suite significantly improving the experience throughout the entire customer service journey.
InQuira is known for being a leading provider of best-in-class knowledge management software which supports all customer channels. The joint suite from Oracle and InQuira provides the most advanced integrated system to deliver the very best personal brand experience, from self-service, online forums and agent-assisted CRM.
To find out how your business can fulfil customer needs, contact our team at Ortech Consulting where our skilled team can offer guidance with installing a personalised system that will work for you.